Originally from Ballyhack, Co. Wexford, Fiona has worked in the hotel industry for over 25 years. During her time in the industry, working for a variety of establishments, she has observed other restaurants tend to solely concentrate on a formal atmosphere, therefore forgoing a personable and comfortable experience. Fiona has been essential in creating this dynamic customer centred approach to hospitality, and ensures the quality and level of service is exemplary. Fiona strives to recognize the needs and disposition of her guests by trying to put herself in their situation. Moreover, she understands the importance of attention to detail and anticipating the needs of the customers in ensuring they have the most pleasurable experience.
In addition, Fiona possesses keen and dynamic business acumen. She works very closely with our kitchen team, ensuring that the restaurant and kitchen work collectively to offer a fantastic product and service. Furthermore, she places emphasis on listening to the ideas of other people and she gains insight through observing the approach of other hotels. This further ensures that the restaurant continually meets the needs of the customer and anticipates changes in the sector.
In conclusion, Fiona thrives off the mantra that every day is different. She loves busy and challenging days and believes that the key to being a successful restaurant manager is to expect the unexpected.